How to return or exchange an item:

While we strive to ensure you are completely satisfied with your purchase, we understand that from time to time you may need to return an item. To make your return easier than ever, a pre-paid return label was included with your order. Please identify your circumstance from the options below and follow the associated instructions:

IF YOU HAVE YOUR PACKING SLIP

1. Complete and enclose the return form located on the reverse side of your packing slip with your return package.

2. Follow the below packaging and shipping instructions depending on the weight of the item(s) you are returning:



Returns weighing less than 70 pounds:

1.   Affix this FedEx Smartpost return label over the original shipping label on the package. Keep the small sticker-copy of the tracking number for your records.




2.   Give the package to any USPS mail carrier or drop off at any FedEx location. Pay no postage up front; a flat fee of $10.95 will be deducted from your refund for the use of the service. Please note that the FedEx Smartpost return label can only be used for returns from the United States.

3.   If you do not have the FedEx Smartpost return label or you are returning your item from a location outside of the United States, please send your package via your preferred, traceable shipping service to:


         Hammacher Schlemmer
         9180 LeSaint Drive
         Fairfield, OH 45014


Returns weighing over 70 pounds:

1.  Affix this FedEx Ground return label over the original shipping label on the package. Keep the small sticker-copy of the tracking number for your records.




2.   Take the package to any FedEx location. Visit FedEx.com for the drop off location closest to you. Pay no postage up front; a flat fee of $10.95 will be deducted from your refund for the use of the service. Please note that the FedEx Ground return label can only be used for returns from the 48 contiguous United States.

      If you do not have the FedEx Ground return label or you are returning your item from a location outside of the United States, please send your package via your preferred, traceable shipping service to:


         Hammacher Schlemmer
         9180 LeSaint Drive
         Fairfield, OH 45014

IF YOU DON'T HAVE YOUR PACKING SLIP, BUT YOU HAVE YOUR CONFIRMATION EMAIL OR ORDER NUMBER

1. Please print your order confirmation email as proof of purchase and include it in your return. Alternatively, you may provide a printout of your order details from the Order Tracking page. Enter your order number and billing zip code to view your order details, print this page out and include it with your return.

2. Download the form below and complete Sections 2, 3, and 4 to expedite the returns process. Additionally, Sections 5 and 6 are required to process an exchange.

Return/Exchange Form

3. Please send your package via your preferred, traceable shipping service to:

Hammacher Schlemmer
9180 LeSaint Drive
Fairfield, OH 45014


IF YOU DON'T HAVE YOUR PACKING SLIP OR OTHER PURCHASE DETAILS

1. Please call customer service at 1-800-321-1484 (8AM to Midnight, Eastern time), to provide the information necessary to identify your order details.

2. Download the form below and complete Sections 2, 3, and 4 to expedite the returns process. Be sure to include your order number in Section 2. Additionally, Sections 5 and 6 are required to process an exchange.

Return/Exchange Form

3. Please send your package via your preferred, traceable shipping service to:

Hammacher Schlemmer
9180 LeSaint Drive
Fairfield, OH 45014

Please note returns are only valid on items purchased directly from Hammacher Schlemmer.


IF YOU RECEIVED A PRODUCT AS A GIFT

We strive to ensure complete satisfaction and understand that from time to time you may need to return an item that was received as a gift. If you would like to return a gift you may exchange it for an item or gift certificate of equal value.

1. Please call customer service at 1-800-321-1484 (8AM to Midnight, Eastern time), to provide the information necessary to identify your order details.

2. Download the form below and complete Sections 2, 3, and 4 to expedite the returns process. Be sure to include your order number in Section 2. Additionally, Sections 5 and 6 are required to process an exchange.

Return/Exchange Form

3. Please send your package via your preferred, traceable shipping service to:

Hammacher Schlemmer
9180 LeSaint Drive
Fairfield, OH 45014


Please note returns are only valid on items purchased directly from Hammacher Schlemmer.