How to return or exchange an item:

While we strive to ensure you are completely satisfied with your purchase, we understand that from time to time you may need to return an item. To make your return easier than ever, a UPS Authorized Return Service Label was included with your order. Please identify your circumstance from the options below and follow the associated instructions:

IF YOU HAVE YOUR PACKING SLIP

1. Complete and enclose the return form located on the reverse side of your packing slip.

2. Fill out your name and address on the top portion of the UPS Authorized Return Service Label. Affix this label over the original shipping label on the package. Keep the small sticker-copy of the tracking number for your records.



3. Take the package to any UPS store, UPS Drop Box, UPS Authorized Shipping Outlet or give to any UPS driver.

Pay no postage up front, a flat fee of $10.95 will be deducted from your refund for the use of the service. Please note that the ARS label can only be used for returns from the 48 Contiguous States.

If you do not have the A.R.S. label or you are returning your item from HI, AK, Puerto Rico or locations outside the United States, please send your package via your preferred, traceable shipping service to:

Hammacher Schlemmer
9180 LeSaint Dr.
Fairfield, OH 45014

Please note that returns older than 12 months will be credited in the form of a gift certificate.


IF YOU DON'T HAVE YOUR PACKING SLIP, BUT YOU HAVE YOUR CONFIRMATION EMAIL OR ORDER NUMBER

1. Please print your order confirmation email as proof of purchase and include it in your return. Alternatively, you may provide a printout of your order details from the Order Tracking page. Enter your order number and billing zip code to view your order details, print this page out and include it with your return.

2. Download the form below and complete Sections 2, 3, and 4 to expedite the returns process. Additionally, Sections 5 and 6 are required to process an exchange.

Return/Exchange Form

3. Please send your package via your preferred, traceable shipping service to:

Hammacher Schlemmer
9180 LeSaint Dr.
Fairfield, OH 45014

Please note that returns older than 12 months will be credited in the form of a gift certificate.


IF YOU DON'T HAVE YOUR PACKING SLIP OR OTHER PURCHASE DETAILS

1. Please call customer service at 1-800-321-1484 (8AM to Midnight, Eastern time), to provide the information necessary to identify your order details.

2. Download the form below and complete Sections 2, 3, and 4 to expedite the returns process. Be sure to include your order number in Section 2. Additionally, Sections 5 and 6 are required to process an exchange.

Return/Exchange Form

3. Please send your package via your preferred, traceable shipping service to:

Hammacher Schlemmer
9180 LeSaint Dr.
Fairfield, OH 45014

Please note returns are only valid on items purchased directly from Hammacher Schlemmer and returns older than 12 months will be credited in the form of a gift certificate.


IF YOU RECEIVED A PRODUCT AS A GIFT

We strive to ensure complete satisfaction and understand that from time to time you may need to return an item that was received as a gift. If you would like to return a gift you may exchange it for an item or gift certificate of equal value.

1. Please call customer service at 1-800-321-1484 (8AM to Midnight, Eastern time), to provide the information necessary to identify your order details.

2. Download the form below and complete Sections 2, 3, and 4 to expedite the returns process. Be sure to include your order number in Section 2. Additionally, Sections 5 and 6 are required to process an exchange.

Return/Exchange Form

3. Please send your package via your preferred, traceable shipping service to:

Hammacher Schlemmer
9180 LeSaint Dr.
Fairfield, OH 45014


Please note returns are only valid on items purchased directly from Hammacher Schlemmer and returns older than 12 months will be credited in the form of a gift certificate.