For our Canadian Customers

Customer Service

At Hammacher Schlemmer we pride ourselves on superior customer service. In order to ensure your questions are answered and your comments are heard, we offer a simple process to contact us:

Contact Us:  Click here to use our online form to contact us

Phone: Call us Toll-Free 1-800-321-1484 to speak with a Hammacher Schlemmer associate for assistance. Outside of Canada or the United States, please call 1-513-860-3397. We are available to assist you between 8AM to Midnight, Eastern time.

E-mail: Send us an email and we'll strive to reply within 1-2 business hours. customerservice@hammacher.com



Important Information Regarding Canadian Shipments!

All website pricing is stated and charged in U.S. Dollars.

Convenient delivery to Canada is available for only $15.95 per order in addition to our Standard Shipping  (Amounts in U.S. currency.)

Special Shipping Charges may apply on any item and will be shown in parentheses on the product page. This charge is in addition to standard shipping & service charges. Items delivered by truck to Canada (noted by ( ) icon will incur a $100 shipping charge in addition to the special shipping charge noted in parentheses on the product.

Most orders to Canada are delivered through our expedited ground service and arrive at your door within 7 to 10 days. Premium and Overnight Delivery options are available by calling 1-800-321-1484. (8AM to Midnight, Eastern time.)

Orders destined for Canada will be cleared through customs and delivered by broker Russell A. Farrow. By placing your order to Canada you authorize Russell A. Farrow Limited to obtain customs clearance for your merchandise and remit applicable duty and taxes on your behalf to the Canada Border Services Agency.

 

For any returns sent from our northern neighbors, please use the following address:

Hammacher Schlemmer
C/O Russell A. Farrow
Attention: Returns
6220 Westar Drive
LaSalle, ON N9J 0B5


Recipients are responsible for all applicable duties (shown in duties & add's s&s field along with any special shipping charges) and taxes (shown in sales tax field). For more information, please e-mail our service staff at customerservice@hammacher.com or call 1-800-321-1484 for assistance. Please mention the product name and item number. International callers, please call 1-513-860-3397. We are available to assist you between 8AM to Midnight, Eastern time.

Hammacher Schlemmer is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from Hammacher Schlemmer, I hereby authorize Russell A. farrow Ltd. an approved customs broker in CREDITS, to act as my agent, and to transact business with the CBSA to obtain release of my merchandise, account for duties and taxes, return merchandise to Hammacher Schlemmer, and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that I will obtain the refund directly from Hammacher Schlemmer. Further, I also authorize Russell A. Farrow Ltd. to forward any refund issued by the CBSA in my name, so that Hammacher Schlemmer can be reimbursed.