Should any product fail to meet your expectations, for any reason, simply return it with proof of purchase. We will replace it, refund the cost of the item less shipping and service fees, or credit your credit card, depending on your original payment method.

• Instructions and a return address label are included in your package.
• If you are returning a product you received as a gift, you may exchange it for an item or gift certificate of equal value.

Return/Exchange Questions? How can we help?

Our Customer Service Representatives are available from 8:00 AM to Midnight EST. Please call (800) 440-4030 or send us an email at customerservice@hammacher.com.

International callers, please call 1-513-860-3397.