Shipping & Services
As the COVID-19 pandemic continues to disrupt the supply chain network, we're doing everything within our power to ensure orders are shipped as quickly as possible. However, despite our best efforts, shipping and delivery times may change unexpectedly--please check Order Status for the most current estimate of shipping time. Thank you for your patience and understanding.
Most orders are processed and shipped within 24 business hours. We offer a variety of shipping methods for your convenience.
Items shipped via Standard delivery usually take 4 to 8 business days once they've been shipped. Shipping and Service Charges include apportioned shipping, order processing, packaging, credit services, customer service and other costs related to serving you. Shipping charges are applied to the merchandise total of each individual shipment on your order. If shipping to multiple addresses, rate is charged for value of each shipment separately.
|Merchandise Total||Standard 4-8 Day Delivery||3 Day Delivery||2 Day Delivery||1 Day Delivery|
|$Up to $45.00||$8.95||$14.95||$19.95||$29.95|
|$45.01 - $75.00||$12.95||$19.95||$29.95||$39.95|
|$75.01 - $145.00||$17.95||$29.95||$39.95||$49.95|
|$145.01 - $245.00||$23.95||$39.95||$49.95||$59.95|
|$245.01 - $345.00||$29.95||$49.95||$59.95||$69.95|
|$345.01 - $445.00||$35.95||$59.95||$69.95||$79.95|
|$445.01 - $900.00||$47.95||$69.95||$79.95||$89.95|
|Over $900.00||6% of order value||8% of order value||10% of order value||12% of order value|
Please note that the chart above and any Free Shipping offers are only valid for qualifying orders shipped within the contiguous 48 states and via standard shipping method. Free Shipping offers cannot be applied to 3, 2 or 1 business day express shipping services.
Customers have the option to choose 1-day, 2-day, or 3-day express shipping service. The chart below details the delivery time frame for each particular express shipping service. Orders placed after 1:00 PM (Eastern) will ship the next business day. Please note that express shipping services are not available for AK, HI and US Territories, APO/FPO Addresses or PO Boxes.
|Order by 1:00 PM
|Expect your delivery on...|
|1-Day Service||2-Day Service||3-Day Service|
Due to size, weight or nature, select items deliver via truck and may incur an extra charge (notated in parentheses on the product page) in addition to standard shipping rates. Threshold delivery is available for all truck ship items (items notated by a truck icon on product page). The shipment will be brought into the first room of the residence or the lobby of an apartment/condominium complex. We have identified certain items that require special handling and are noted in their product description to be delivered white glove. These special delivery items will be placed in the room of your choice, and the debris will be removed from your home. The delivery company will not assemble your item. (Due to Covid-19 concerns, white glove delivery is currently suspended).
Because you will be contacted by one of our select carriers for delivery, orders for items shipped via truck require a valid phone number to process. An adult signature (18 years or older) is required at the time of delivery.
Please inspect your item for damage before signing for the product. If there is visible damage to the outer packaging or product itself, please refuse the delivery. If you determine that there was concealed or otherwise hidden damage, please contact Hammacher Schlemmer customer service for assistance with a return or replacement. Please notify Hammacher Schlemmer within 14 days of receipt if your product is damaged. If you report damage after the 14 day window, you will be assessed a return service fee of at least $150.
Some items are not available for shipment within the standard 1 business day processing. Please see the statement on the product page that would note if an item may take longer to ship due to delivery direct from manufacturer or being out of stock temporarily.
Alaska, Hawaii and U.S. Territories
Orders shipping to Alaska, Hawaii and U.S. Territories will ship via our 3 business day delivery rate.
Deliveries for our customers in the armed services will be shipped parcel post. Due to the transit time required to APO/FPO destinations, we strongly recommend an upgrade to 3 business day delivery option. Even so, please expect slightly longer delivery times.
For our Canadian Customers
Convenient delivery to Canada is available for only $15.95 per order in addition to our Standard Shipping (all charges in U.S. currency). Most orders to Canada are delivered through our expedited ground service and arrive at your door within 7 to 10 days from time of shipment. 3, 2 and 1 business day delivery are not available for Canadian shipments.
The Hammacher Schlemmer Lifetime Guarantee
Should any product purchased from Hammacher Schlemmer fail to meet your expectations for any reason, simply return it with proof of purchase. We will replace it or refund the cost of the item (less shipping and service fees) to your original form of payment. Orders over one year old will be credited in the form of a gift certificate.
For Further Assistance
As always, please feel free to call our customer service representatives at 1-800-321-1484 Monday-Friday 8am - 1am EST and Saturday-Sunday 8am - 8pm EST.