Shipping & Services

Due to size, weight or nature, select items deliver via truck and may incur an extra charge (notated in parentheses on the product page) in addition to standard shipping rates. Threshold delivery is available for all truck ship items (items notated by a truck icon on product page). The shipment will be brought into the first room of the residence or the lobby of an apartment/condominium complex. We have identified certain items that require special handling and are noted in their product description to be delivered white glove. These special delivery items will be placed in the room of your choice, and the debris will be removed from your home. The delivery company will not assemble your item.

Because you will be contacted by one of our select carriers for delivery, orders for items shipped via truck require a valid phone number to process. An adult signature (18 years or older) is required at the time of delivery.

Please inspect your item for damage before signing for the product. If there is visible damage to the outer packaging or product itself, please refuse the delivery. If you determine that there was concealed or otherwise hidden damage, please contact Hammacher Schlemmer customer service for assistance with a return or replacement. Please notify Hammacher Schlemmer within 14 days of receipt if your product is damaged. If you report damage after the 14 day window, you will be assessed a return service fee of at least $150.

Some items are not available for shipment within the standard 1 business day processing. Please see the statement on the product page that would note if an item may take longer to ship due to delivery direct from manufacturer or being out of stock temporarily.

Orders shipping to Alaska, Hawaii and U.S. Territories will ship via our 3 business day delivery rate.

Deliveries for our customers in the armed services will be shipped parcel post. Due to the transit time required to APO/FPO destinations, we strongly recommend an upgrade to 3 business day delivery option. Even so, please expect slightly longer delivery times.

Convenient delivery to Canada is available for only $15.95 per order in addition to our Standard Shipping (all charges in U.S. currency). Most orders to Canada are delivered through our expedited ground service and arrive at your door within 7 to 10 days from time of shipment. 3, 2 and 1 business day delivery are not available for Canadian shipments. Click here for details shipping to Canada.

Should any product purchased from Hammacher Schlemmer fail to meet your expectations for any reason, simply return it with proof of purchase. We will replace it or refund the cost of the item (less shipping and service fees) to your original form of payment. Orders over one year old will be credited in the form of a gift certificate.

As always, please feel free to call our customer service representatives at 1-800-321-1484
Monday – Friday 8AM – 1AM EST
Saturday/ Sunday 8AM - 11PM EST