For more than 177 years, Hammacher Schlemmer has been through many eras. We're committed to honoring that legacy of customer care to the best of our ability.

When did you purchase your item?

To provide you with the best possible support, we need to understand when you made your purchase.

1. Legacy Era

   1848 – November 14, 2025

   No Support

   We do not have access to order history, customer records, gift cards, or returns information prior to November 14th, 2025, and we're unable to assist with purchases made before that date.

2. Current Era

   November 14, 2025 and later

   Full Support

   If you bought your item on or after November 14, 2025, we're able to handle your request with full support.