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Should any product fail to meet your expectations, for any reason, simply return it with proof of purchase. We will replace it, refund the cost of the item less shipping and service fees, or credit your credit card, depending on your original payment method.

• Complete return instructions are included on the back of your packing slip.
• If you are returning a product you received as a gift, you may exchange it for an item or gift certificate of equal value.
• If you need further assistance, please go to our Returns & Exchanges page for further details.

Return/Exchange Questions? How can we help?

Our Customer Service Representatives are available from 8:00 AM to Midnight EST. Please call (800) 321-1484 or send us an email at customerservice@hammacher.com.

International callers, please call 1-513-860-3397.