How to return or exchange an item:

While we strive to ensure you are completely satisfied with your purchase, we understand that from time to time you may need to return an item purchased from us. Under our Lifetime Guarantee of Satisfaction, you can return an item at any time, for any reason for an exchange or refund of original purchase price (less shipping and services).

If the item or model being returned is no longer offered, customers can receive a refund of their original purchase price or pay the difference to exchange for the current model or alternate item of their choice. Refunds will be given in the original form of payment within one year of purchase or as a gift certificate if returned after one year.

If a pre-paid return label was included in your package, you may return your merchandise using that return shipping label for a nominal fee. If no return label was included please reference the instructions below to determine how to return your product. Please identify your circumstance from the options below and follow the associated instructions:

If you are returning from inside the continental U.S., and your package weighs less than 70 lbs. please
click here to print a return shipping label.

If you have a packing slip:

1.   Complete and enclose the return form located on the reverse side of your packing slip with your return package.

2.   Follow the below packaging and shipping instructions depending on the weight of the item(s) you are returning:

Returns weighing less than 70 pounds:

1.   Affix this FedEx Smartpost return label over the original shipping label on the package. Keep the small sticker-copy of the tracking number for your records.

FedEx Smartpost Return Label

2.   Give the package to any USPS mail carrier or drop off at any FedEx location. Pay no postage up front; for use of this service a flat fee of $10.95 will be deducted from your refund on merchandise weighing less than 10 lbs. and $14.95 will be deducted for merchandise weighing more than 10lbs. Please note that the FedEx Smartpost return label can only be used for returns from within the United States.

3.   If you are returning from inside the U.S.A. and do not have a SmartPost label, please click here to obtain a return shipping label. For Canadian customer returns, please click here to obtain a return shipping label. If returning merchandise from outside of the U.S. and Canada, please ship via your preferred traceable shipping method to the address below.

Hammacher Schlemmer
9180 LeSaint Drive
Fairfield, OH 45014

Returns weighing over 70 pounds:

1.   Affix this FedEx Ground return label over the original shipping label on the package. Keep the small sticker-copy of the tracking number for your records.

FedEx Ground Return Label

2.   Take the package to any FedEx location. Visit FedEx.com for the drop off location closest to you. Pay no postage up front; a flat fee of $14.95 will be deducted from your refund for the use of the service. Please note that the FedEx Ground return label can only be used for returns from the 48 contiguous United States.

If you are returning from inside the U.S.A. and do not have a FedEx Ground label, please send via your preferred carrier. For Canadian customer returns, please click here to obtain a return shipping label. If returning merchandise from outside of the U.S. and Canada, please ship via your preferred traceable shipping method to the address below.

Hammacher Schlemmer
9180 LeSaint Drive
Fairfield, OH 45014

If you do not have your packing slip, but you have your confirmation email or order number

1.   Please print your order confirmation email as proof of purchase and include it in your return. Alternatively, you may provide a printout of your order details from the Order Tracking page. Enter your order number and billing zip code to view your order details, print this page out and include it with your return.

2.   Download the form below and complete Sections 2, 3, and 4 to expedite the returns process. Additionally, Sections 5 and 6 are required to process an exchange.

Return/Exchange Form

3.   If you are returning from inside the U.S.A., please click here to obtain a return shipping label. For Canadian customer returns, please click here to obtain a return shipping label. If returning merchandise from outside of the U.S. and Canada, please ship via your preferred traceable shipping method to the address below:

Hammacher Schlemmer
9180 LeSaint Drive
Fairfield, OH 45014

If you do not have your packing slip or other purchase details

1.   Please call customer service at 1-800-321-1484 (8AM to Midnight, Eastern time), to provide the information necessary to identify your order details.

2.   Download the form below and complete Sections 2, 3, and 4 to expedite the returns process. Be sure to include your order number in Section 2. Additionally, Sections 5 and 6 are required to process an exchange.

Return/Exchange Form

3.   If you are returning from inside the U.S.A., please click here to obtain a return shipping label. For Canadian customer returns, please click here to obtain a return shipping label. If returning merchandise from outside of the U.S. and Canada, please ship via your preferred traceable shipping method to the address below:

Hammacher Schlemmer
9180 LeSaint Drive
Fairfield, OH 45014

Please note returns are only valid on items purchased directly from Hammacher Schlemmer.

If you received a product as a gift

We strive to ensure complete satisfaction and understand that from time to time you may need to return an item that was received as a gift. If you would like to return a gift you may exchange it for an item or gift certificate of equal value.

1.   Please call customer service at 1-800-321-1484 (8AM to Midnight, Eastern time), to provide the information necessary to identify your order details.

2.   Download the form below and complete Sections 2, 3, and 4 to expedite the returns process. Be sure to include your order number in Section 2. Additionally, Sections 5 and 6 are required to process an exchange.

Return/Exchange Form

3.   If you are returning from inside the U.S.A., please click here to obtain a return shipping label. For Canadian customer returns, please click here to obtain a return shipping label. If returning merchandise from outside of the U.S. and Canada, please ship via your preferred traceable shipping method to the address below:

Hammacher Schlemmer
9180 LeSaint Drive
Fairfield, OH 45014

Please note returns are only valid on items purchased directly from Hammacher Schlemmer.

Canadian Customers

Canadian customers wishing to print their own return label, click here.