Frequently Asked Questions

How do I reset my password?
Click on the sign-in link, enter the e-mail address you used to sign up for your account, and click on Reset Password. You will receive an email asking you to reset your password within 1 hour. If you did not receive the email, please check your spam box.

Will all my previous orders show in my order history?
Only those orders placed while logged into your account will appear in your order history. Any prior orders placed either before signing up for an account or using guest check-out will not appear in your order history.

How can I unsubscribe from your catalog?
Call 1-800-321-1484 and chose option 3 and leave a message asking to be removed from the catalog. Please be sure to leave your name, address, and customer number located in the blue box on back of your catalog. **Please note: our catalogs are pre-printed, so you may receive two-to-three more catalogs before you are fully unsubscribed from our mailing list.**

How can I unsubscribe from emails?
There are three ways to unsubscribe from emails:
1) Scroll to the bottom of any Hammacher Schlemmer email you've received and click the "Unsubscribe" link
2) Email customer service at customerservice@hammacher.com and ask to be removed from the e-mail list, or
3) Call 1-800-321-1484 and ask to be removed from the e-mail list. ** Please note: it takes 48 to 72 business hours to be fully unsubscribed from our promotional emails. This will only remove you from promotional emails and you will still receive emails regarding orders.**

How can I place an order?
There are three convenient ways customers can place an order: 1) by visiting our website, 2) by calling customer care at 1-800-321-1484, and/or 3) by mailing the order in using our order form. Please visit https://www.hammacher.com/editorial/how-to-order for more information on ordering.

Mail Order Address:
Hammacher Schlemmer
Mail Order Department
9180 LeSaint Dr.
Fairfield, OH 45014

What forms of payment can I use?
We accept Visa, MasterCard, Discover, American Express and PayPal. We do not recommend using a pre-paid credit card as a payment method due to the authorization process. Hammacher Schlemmer gift certificates are also an accepted form of payment.

Is it safe to use my credit card online?
Protecting your order information is one of our top priorities. We utilize SSL (Secure Sockets Layer) to ensure safe, secure transactions. With SSL, information sent via the Internet is encrypted and can be trusted to arrive privately and unaltered.

Why am I being charged sales tax?
Effective October 1, 2018, Hammacher Schlemmer began collecting sales tax for all states that have sales tax. The sales tax calculated during checkout is an estimate and may vary when your order is processed. Please note that all companies that sell over the Internet are similarly required to collect sales tax. Details on tax reporting can be found on the websites of your respective taxing authorities.

Will I receive an order confirmation email?
You should receive a copy of your online order confirmation via email within an hour of placing your order if you provided an email address at the time of ordering. However, if you do not receive this message, please call 1-800-321-1484 to ensure that your order was received and is being processed. We also recommend checking your spam folder if you do not receive your order confirmation email.

Can I change the address on my order?
We can change the delivery address as long as your order has not been processed in our warehouse. To request a change, please call 1-800-321-1484. We are unable to change the address of a direct delivery item.

How do I track my order?
For information on tracking your order, please visit this page: https://www.hammacher.com/mc/orderstatus.

What does it mean if an item is on backorder and has an expected ship date?
A backorder is a product that is not currently available to ship but is expected to become available for shipment soon. When placing your order, we will indicate if your selected color and size are on backorder (indicated by the display of a future expected ship date). Be sure to take note of the expected ship date located in your Order Confirmation email. Backorder ship dates are approximate and can change. We'll email you with any date changes if your item will not arrive by the expected ship date.

What does "Item Is No Longer Available" mean? Will you be getting more of the item?
Items that are sold through with no incoming purchase orders will display the message "Item Is No Longer Available". There are times where we may purchase additional inventory of that item. Please check back periodically at www.hammacher.com for our full range of available products. We are constantly updating our inventory and introducing new products.

When will my order be charged?
We will obtain authorization for credit card charges when we process your order. Authorizations are not charges, but a placeholder to make the sure the card is valid and will expire within three-to-seven days, depending on your bank.

When am I charged for my order?
Your credit card will be charged when your order is shipped (please note that when you place an order using PayPal, your payment will be processed at the time of purchase). You will not be charged for backordered items until they are available for shipping. If we are unable to secure authorization, you will be contacted by a Hammacher Schlemmer customer care specialist.

Why do you keep charging me every 7 days?
If you ordered an item that was on backorder, we will place an authorization on your card every seven days until the order ships. We do not charge for orders until the order ships.

My order authorized for one amount but the actual charge was different.
When an order is placed, the sales tax calculated during checkout is an estimate and may vary when your order is processed.

I am being billed $14.95 per month, why?
Hammacher Rewards is our subscription-based program that allows you to receive a rebate on shipping from over 1,000 retailers around the country, including Hammacher Schlemmer.

Can I make payments on my order?
We currently do not offer installment or payment plans.

What should I do if my discount code doesn't work when placing an order?
If your promotional code is not accepted on the website, it may be that you do not meet the requirements for the code, or that the code has expired. Please call 1-800-321-1484 if you have questions about a promotional code that is not working.

I found a promotional code online, but when I used it to place my order, it did not apply.
Coupons and promo codes acquired through 3rd party sites, such as Retail Me Not, or external channels not approved by Hammacher Schlemmer may not be redeemable as these offers may be expired, are not stackable, or otherwise are invalid. Please sign up for email/text alerts or refer to our website for the most up-to-date information on discounts, sales events, and special offers.

Do promotional codes expire, and how can I tell if it's still good?
Promotional codes offered by Hammacher Schlemmer will be advertised with an expiration date. If you have questions about your promotion code, please call customer care at 1-800-21-1484.

Can I use multiple promotion codes on one order?
Only one promotional code per order is accepted as our promotional codes are not stackable.

I signed up for text messages but did not receive my promo code.
Please call our customer care team at 1-800-321-1484 for assistance if you did not receive your promotional code.

I signed up for Hammacher Rewards and was supposed to get free shipping. Why does my order still show shipping charges?
Hammacher Rewards is a subscription-based shipping rebate program. Shipping is not automatically taken off the order. In order to receive the rebate, you must be a member of Hammacher Rewards and you have to submit a claim to be reimbursed for shipping charges.

Do you price match?
We do not price match with our competitors pricing due to our Lifetime Guarantee, allowing us to stand behind our products indefinitely. However, we will match our own prices, as shown in the catalog or website within 30 days of the original purchase date.

Every item comes with our Lifetime Guarantee of complete satisfaction, a guarantee virtually unmatched in our industry.

Do you ship internationally?
Hammacher Schlemmer only services the United States (including APO/FPO and U.S. territories), as well as Canada. Due to various shipping restrictions and country compliance laws, we do not service areas outside of the United States and Canada. We apologize for any inconvenience this may cause.

Can I have an order shipped to an APO/FPO address?
Deliveries for our customers in the armed services will be shipped parcel post. Due to the long transit time required to reach APO/FPO destinations, we strongly recommend an upgrade to three business day delivery. This is especially necessary during the peak holiday shipping seasons. Even with expedited delivery, please expect slightly longer delivery times.

Is shipping guaranteed?
Due to the constantly evolving situation within the global supply chain network, we are unable to guarantee shipping dates and timeframes. Shipping timeframes are an estimate and although most orders are delivered within the quoted timeframe, shipping delays do happen and are out of our control.

How do you ship?
Your shipment will arrive via FedEx, UPS, or USPS. We do not require a signature for delivery. The carrier may leave the package if they feel it is safe in locations such as patio, garage, or an exterior door.

For more information on shipping charges, please visit the following webpage:
https://www.hammacher.com/editorial/shipping-services

 

Can I use a promotional code when purchasing a gift certificate?
Promotional codes cannot be used when purchasing a gift certificate. You may, however, use a promotional code when purchasing a gift certificate and a physical item; the promotional code's discount will only be subtracted from the physical item.

How do I check the balance of a gift certificate?
Please call 1-800-321-1484.

Do gift certificates expire?
Our gift certificates do not expire and can only be redeemed by the recipient.

Can I use multiple gift certificates on one order?
You may use up to 10 gift certificates to pay for your order.

What if my gift certificate didn't apply when I placed my order?
Please call 1-800-321-1484 and our customer care team will happily research and resolve the issue.

What is covered under your Lifetime Guarantee?
Items that we sell are guaranteed for their normal life under standard non-commercial use. Please note that some items may have limitations to the Lifetime Guarantee. These items will state “Special conditions and guarantee limitations apply” in the product story of the item on the website. If you have questions about the guarantee on an item, please call customer care at 1-800-321-1484 for assistance.

How do I return an item?
Please click here for a return label and complete instructions for you to receive a refund/exchange. Please note that returns are processed in the order received and can generally take up to three weeks to process. You may receive notice that your item has been received in our facility however you will not get details about the return or exchange until we begin processing your specific return.

Can you mail me a pre-paid label?
We are unable to mail pre-paid labels at this time. Please visit this page on our website https://www.hammacher.com/editorial/returns-exchanges?promo=ft_cs_returns to print a pre-paid return label. If your packing slip contains a pre-printed return shipping label you may use that to return your merchandise. Simply apply the return label over the original shipping label, and tender to your postal carrier.

Do I have to pay the price difference if the price changed on my item?
If you are exchanging an item for the same item/sku, and it is within 1 year, you will not be responsible for any price differences. If you exchange your item for the same item/sku, and it is outside of a year, you will be responsible for any changes in cost.

How do I know if you received my return?
We recommend that keep the return tracking number for the item and check it periodically. Please note that returned items arrive on a large pallet with other returns. It can take us 2-3 weeks to receive in, open and work the returned items on the pallet.

How long does it take to process a return?
Please allow two to three weeks for processing returns and exchanges from when we receive the return. Returns after the Holiday Season may require longer processing times.

Are the prices on the website shown in Canadian dollars?
All website pricing is stated and charged in U.S. Dollars.

Why are their additional shipping charges on my order?
Orders that ship to Canada must be processed through our contracted broker, Russell Farrow. Due to this, there is a $15.95 USD brokerage fee per order.