For our Canadian Customers
At Hammacher Schlemmer we pride ourselves on superior customer service. In order to ensure your questions are answered and your comments are heard, we offer a simple process to contact us:
Contact Us: Visit our online form to contact us.
Phone: Call us Toll-Free 1-800-321-1484 to speak with a Hammacher Schlemmer associate for assistance. We are available to assist you Monday-Friday 8am - 1am EST and Saturday-Sunday 8am - 8pm EST.
E-mail: Send us an email and we'll strive to reply within 24 hours. Email Customer Service at firstname.lastname@example.org.
Important Information Regarding Canadian Shipments
All website pricing is stated and charged in U.S. Dollars.
Convenient delivery to Canada is available for only $15.95 per order in addition to our Standard Shipping. Visit Standard Shipping for details. (Amounts in U.S. currency.)
Special Shipping Charges may apply on any item and will be shown in parentheses on the product page. This charge is in addition to standard shipping & service charges. Items delivered by truck to Canada (noted by () icon will incur a $100 shipping charge in addition to the special shipping charge noted in parentheses on the product.
Most orders to Canada are delivered through our expedited ground service and arrive at your door within 7 to 10 business days from time of shipment. Most items ship within 1 business day of order, but please see product page for any indication that an item may have an extended shipping time due to shipping direct from manufacturer or being temporarily out of stock. 3, 2, 1 day business options are not available to Canada.
Orders destined for Canada will be cleared through customs and delivered by broker Russell A. Farrow. By placing your order to Canada you authorize Russell A. Farrow Limited to obtain customs clearance for your merchandise and remit applicable duty and taxes on your behalf to the Canada Border Services Agency.
For any returns sent from our northern neighbors, please use the following address:
C/O Russell A. Farrow
6220 Westar Drive
LaSalle, ON N9J 0B5
Recipients are responsible for all applicable duties (shown in duties & add's field along with any special shipping charges) and taxes (shown in sales tax field). For more information, please email Customer Service at email@example.com or call 1-800-321-1484 for assistance. Please mention the product name and item number. We are available to assist you Monday-Friday 8am-9pm EST and Saturday-Sunday 8am-8pm EST.
Hammacher Schlemmer is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from Hammacher Schlemmer, I hereby authorize Russell A. farrow Ltd. an approved customs broker in CREDITS, to act as my agent, and to transact business with the CBSA to obtain release of my merchandise, account for duties and taxes, return merchandise to Hammacher Schlemmer, and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that I will obtain the refund directly from Hammacher Schlemmer. Further, I also authorize Russell A. Farrow Ltd. to forward any refund issued by the CBSA in my name, so that Hammacher Schlemmer can be reimbursed.