Contact Us

Customer Service

At Hammacher Schlemmer we pride ourselves on superior customer service. In order to ensure your questions are answered and your comments are heard, we offer a simple process to contact us:

Contact Us:

Online form to contact us

Phone:

Call us Toll-Free 1-800-321-1484 to speak with a Hammacher Schlemmer associate for assistance Monday-Friday 8am - 11pm EST and Saturday-Sunday 8am - 8pm EST.

Email:

Email Customer Service at customerservice@hammacher.com and we'll strive to reply within 24 hours.

Address:

Hammacher Schlemmer
9180 LeSaint Dr.
Fairfield, OH 45014

Hammacher Rewards Customer Service

For inquiries regarding the Hammacher Rewards program please contact us by one of the following methods

Phone:

You may call the Rewards Customer Service team 24/7 at 800-203-1405.

Email:

Email RewardsCustomerService@HammacherRewards.com where we typically respond to emails and inquiries within 24 hours.

Address:

Hammacher Schlemmer Rewards
PO Box 290728
Wethersfield, CT 06129-0728

Product Help

Our products are among the most unique, advanced, and unexpected in the world. If you have any questions about an item that you see on our website or in our catalog, either before or after you have made your purchase, it can almost always be answered by any one of our Technical Advisors.

Phone:

Contact a Hammacher Schlemmer technical advisor by emailing tech@hammacher.com. An advisor will reach out to you within 24 business hours.

Accessibility at Hammacher Schlemmer

Hammacher Schlemmer's goal is to offer a great customer experience. In defining a great customer experience for our customers with disabilities, we are committed to removing barriers and providing alternative ways to access our Customer Service Center.

Telecommunications Relay Services (TRS)

We accept calls made via Telecommunications Relay Service (TRS). This type of service allows for two-way communications for those with hearing or speech disabilities. This service is free and available 24 hours a day by dialing #711.

We also provide additional assistance for our customers with Visual Impairment or other disabilities. If you are visually impaired or if you have a different type of disability and you need assistance in accessing our website, please contact us by calling 1-800-395-7006 and asking for accessibility assistance.

Corporate Gifts & Incentives

The gift specialists in our Corporate Sales department can assist you in finding the ideal products to fit any project and budget.

Phone:

Contact a Hammacher Schlemmer corporate sales associate by calling Toll-Free 1-866-714-0530.

Email:

Email Corporate Sales at corporateorders@hammacher.com

Landmark New York Store

147 E. 57th Street
New York, NY 10022
(Hammacher Schlemmer New York Store Google Map Location)
(Hammacher Schlemmer New York Store Google Map Location Street View)

Phone:

1-800-421-9002

Visit Our Landmark New York Store

147th East 57th Street (Between Lexington and Third Ave)
Mon - Sat 10am - 6pm, Closed Sunday

Safe / Convenient Ways to Shop

Toll Free: 1-800-421–9002
In Person: By appointment or Walk -in (appoinments will take priority)
Curbside Delivery (Convenient contactless service)

Our store is currently unable to accept returns. We apologize for the inconvenience.
No eating or drinking allowed and wearing a mask is mandatory.

Press Inquiries

Since 1848, Hammacher Schlemmer has enjoyed a wealth of media coverage ranging from print publications to TV talk shows. If you are interested in promoting, demonstrating, blogging, or video taping any of our products, please contact one of our Public Relations Specialists to learn more and begin the process.

Corporate Headquarters:

Email Public Relations at pr@hammacher.com

Public Relations
Hammacher Schlemmer
9307 N. Milwaukee Ave.
Niles, IL 60714

Vendors, Manufacturers and Inventors

We invite all inventors who have a product in hand to contact us. Hammacher Schlemmer will always listen to those dreamers, explorers and philosophers who wish to improve the world one idea at a time.

Email

Email A Hammacher Schlemmer Buyer at buyer@hammacher.com