It is our continued honor to serve you as a Hammacher Schlemmer customer. We fully recognize our responsibility to protect your customer information and its confidential nature, and we have done our best to ensure the privacy and security of your transactions with us. Your credit card number and other personal data will be treated with the highest standards of safety, security features and confidentiality.
Your Privacy Online
We are committed to ensuring your privacy when you shop online with Hammacher Schlemmer. In an effort to improve the online shopping experience at Hammacher.com, we do gather information about our visitors' shopping behavior, but we maintain sole ownership over this information and do not share, sell or rent our findings to third parties, except in the few cases described below.
Technologies other than http cookies may be used by third parties in a similar way, to recognize the email recipients' computer or device and to keep track of which user identities match to which devices or browsers, and those technologies may not respond to browser settings that block conventional cookies. You may opt of many of these types of technologies by visiting the NAI's opt out page at https://www.networkadvertising.org.
Placing an Order Online
When you place an order online at Hammacher.com, we request the information we need to complete your order. This information includes your full name, billing address, shipping address, telephone number, e-mail address, and credit card number.
The information you provide will be used to process your order and improve your shopping experience. Once you have placed an order with us, we will verify with your credit card company that your credit card is valid and send you an email message that confirms your order was successfully received. We will also send you an e-mail once your order has been shipped, or if it has been placed on backorder.
We will periodically send to your street or e-mail address product news and updates that you may find of interest. We NEVER share or sell our customers' e-mail addresses or telephone numbers for marketing purposes, but we do sometimes share other customer information with trusted third parties.
How to Opt Out
If you do not wish to receive promotional postal and/or e-mail updates from Hammacher Schlemmer, or if you prefer that we not share your postal address with other merchants please do one of the following:
- Phone: Please call Toll-Free 1-800-321-1484 to speak to a Customer Service associate Monday - Friday 7:30 AM - 9 PM EST and Saturday - Sunday 7:30 AM - 8 PM EST.
- Email: Send us an email and we'll reply within 24 hours. Email Customer Service at firstname.lastname@example.org
- Write: Send us a letter to 9180 Le Saint Drive; Fairfield, Ohio 45014-5475
Please include your full name, street address, and e-mail address with your correspondence, and tell us how we should restrict use of your information.
We may work with data providers to target advertising to you personally, through online and offline methods including email, display media and direct mail. This advertising may be directed to you because you visited or logged in to our website. When we generate this advertising, data we collect from you through online cookies and other technologies may be combined with other de-identified data (such as a hashed, non-readable email or postal address) in order to tailor ads to you based on your preferences and other information about you. To learn more about targeted advertising, these providers, or how you may opt out, please visit the DAA's consumer choice page at https://www.aboutads.info/choices/.
When you request a gift message with your order, we do not use the information contained in the gift greetings that you fill out, except to execute the message as requested.
Sharing with A Friend
When you e-mail a message to a friend from Hammacher.com using the Add This functionality, your e-mail address and your friends are both required. This ensures that your friend will know that we have sent the e-mail message at your request. E-mails obtained for the "Tell a Friend" service are only used for this purpose, and then discarded.
Catalog Requests & E-mail Updates
When you request a Hammacher Schlemmer catalog at Hammacher.com or ask to receive e-mail updates, we request your name, address and e-mail address in order to complete your request. We will respect your privacy and use your information in the same way described above under "Placing an Order Online."