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How to return or exchange an item:

While we strive to ensure you are completely satisfied with your purchase, we understand that from time to time you may need to return an item purchased from us. Under our Lifetime Guarantee of Satisfaction, you can return an item at any time, for any reason for an exchange or refund of original purchase price (less the original cost of postage and handling or shipping and services).

If the item or model being returned is no longer offered, customers can receive a refund of their original purchase price or pay the difference to exchange for the current model or alternate item of their choice. Refunds will be given in the original form of payment within one year of purchase or as a gift certificate if returned after one year.

If your package contains a pre-paid return shipping label, you may use that to return your merchandise. If you do not have a return service, label please contact customer service at 1-800-321-1484 or to have a return shipping label sent to you.

If you return your merchandise using either of these labels, please note that returns weighing less than 10 pounds will be assessed a $10.95 handling fee and returns weighing more than 10 pounds will be assessed a $14.95 handling fee.

You may return a package via the carrier of your choosing, but Hammacher Schlemmer will not reimburse more than $10.95 of the return shipping charges.

Please include a copy of your packing slip, your order number, or your customer account number with your return. If you were the recipient of a gift, or do not have your order information or customer account number, please call 1-800-321-1484 for assistance with your return.

Oversize Box Limits

If the return package is larger in size than the dimensions described below or is heavier than 35 Lbs., please call Customer Service at 1-800-321-1484. We will determine an alternative shipping method to obtain your return.

Pre-Paid Return Label - Maximum Carton Size: 27 x 17 x 17 or 35 lbs.

See image below:

Max Carton Box Sizes

Canadian Customers

Canadian customers wishing to print their own return label, click here.

Return and Exchange Processing Time

Please allow two to three weeks for processing returns and exchanges. Returns after the Holiday Season may require longer processing times.